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Topics - agundrum

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Technical support / WU4 update error
« on: November 25, 2017, 05:48:07 AM »
I checked for program updates today, November 25, 2017, and chose to install the update. After it did its thing it eventually gave me an error similar to the attached screenshot.

After clicking on the OK button it attempted to run ExactChange.exe but for whatever reason my TrendMicro virus protection blocked it.  It never has before.  After shutting down TrendMicro I ran ExactChange.exe and was able to update the price list and images.  My concern is that the web update was not updated and checking for program updates from Exact Change says it is up to date.

The Software Update Wizard Service (V4.x) version that is installed is 4.6.2.2 last modified 2013-05-30 @ 12:44.  Is this the version that should be installed?  If not, how do I get the latest version?

Thank you!

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Technical support / Download current price lists stuck
« on: April 10, 2017, 07:55:52 AM »
This is the second time doing this.  The first time was on my laptop and it was stuck on "Exact Change is downloading the price list data" for hours.  It never did anything.  So rebooted the laptop.  Now Exact Change will not open up the database on the laptop.

Now I installed on a different computer.  I updated to the latest version.  Opened the database, selected update price list data.  And the same "Exact Change is downloading the price list data" has been there for about 1 hour now.

So this feels like it will be another failed attempt to update the price list data and I'll be stuck with an inoperable program????? A screenshot of what it's stuck on is attached.

Any ideas what the problem is??

Thanks.

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