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Messages - Wild Man

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Technical support / Re: Upgrade not applying
« on: January 13, 2018, 04:01:38 PM »
Hi,  Send me an email at and I'll send you the file you need.

Technical support / Re: Download current price lists stuck
« on: January 08, 2018, 05:48:10 PM »
Yes, “WuWUI.Exe” won’t show in the task manager.  What you’re looking for is a service named “WebUpdate4” and it appears on the “Services” tab of the task manager, not the “Applications” tab.  If it’s not there then that’d be the issue right there. 

Yes, there is a log file and there’s an option to turn on something called “Superlogging” which creates a vastly more detailed log.  I will add the documentation for that to the article on the web site.

Of course I’d also be happy to walk you through this; I just did a remote support session with another user about the same thing (we linked up our machines using a program called TeamViewer).  Even though we were chatting the whole time we got it up and going in about ten minutes.  That’s an option for any Exact Change user and, of course, there’s never any cost or support subscription needed.

Technical support / Re: Download current price lists stuck
« on: January 07, 2018, 08:47:56 PM »
That other thing, checking the task manager to see if the web update wizard is paused, seems like a good bet in your circumstance; did you check that?

World coin collecting / Re: Missing from Database
« on: January 07, 2018, 06:26:07 PM »
The database for the Marshal Islands has been posted.  No images have yet been posted to the Exact Change image library (that’s coming soon) but if you download the price list for the Marshall Islands, Exact Change will automatically include it in the “Add Countries” menu so that you can add it to your collection database.  While we were at it, we also included paper money of Puerto Rico and coins of South Georgia and the South Sandwich Islands, two other database additions that have been in the works.

If you have coins from the Marshall Islands and you’re able to send images of them, we’d really like to hear from you; contact us at WildMan@ExactChange.Info or (707)987-4499.

Technical support / Re: Download current price lists stuck
« on: January 07, 2018, 03:33:36 PM »
On the Exact Change web site there is a new page which covers this topic at   There are two things that we’ve found that may be blocking the update process.  It’s a bit technical but if you’re computer savvy, it’s fairly quick to resolve any issue blocking the update.  If you’re less computer savvy, feel free to call; we’re always happy to talk with people and we’re usually fairly helpful.

Technical support / Re: Sorting on a total
« on: January 07, 2018, 02:21:40 PM »
I’m afraid I’ll have to answer your questions with some questions.   The first is whether you’re using the Windows or Mac edition; by far the biggest difference between the two is in the report editor.   When you ask about sorting on group totals, do I understand correctly that you want to sort the whole groups (sort things into some groups and then sort the groups)?  Can you give an example of what kind of thing you’re envisioning there? 

Sorting by value text would result in an alphabetical sort so “Half dollar” comes before “Quarter dollar” but sorting by face value instead of face value text will give a result that is, I would guess, what you’re looking for.

World coin collecting / Re: Missing from Database
« on: January 03, 2018, 11:58:28 PM »
The Marshal Islands is an odd case because they produce hundreds of different designs (and growing at a rapid rate) and yet I’ve never run into anyone that had more than one or two types.  It’s for this reason that we’ve stockpiled images of whatever types we’ve managed to image and when we can get a reasonable array of images together, we’ll add that.  This is what we did with the other prolific issuers like Niue.  We’re also looking for images Hutt River Province which, like the Marshal Islands, has issued hundreds of designs yet it’s very difficult to find anyone who has more than one or two types (though we did add Hutt River Province to the database already).

Development and feedback / Dabatase additions
« on: December 31, 2017, 09:26:55 PM »
We’ve added or expanded a number of databases which will be included in the next update of the Exact Change image library; new types have been added to dozens of countries but there are a few in particular that have really expanded.  If you have any coins or notes from these categories and you have the ability to send us an image of it, we’d really like to hear from you.
Paper money of the Spanish Civil War
Coins of Benin
Paper money of Puerto Rico
Coins of Niue
Coins of South Georgia and the Sandwich Islands
U.S. Mint List medals (3” bronze medals)
Arcade tokens
German Notgeld coinage
WWI P.O.W. camp script of the Triple Alliance (Germany, Austria-Hungary and Italy)

Technical support / New version of Exact Change for Macintosh High Sierra
« on: December 31, 2017, 09:11:21 PM »
We’ve been testing the new release of the Macintosh edition on the new High Sierra operating system and we’re looking for anyone using the Macintosh Edition of Exact Change who would like to try it on older versions of OS X.  If you’d like to give it a spin, just drop us an email at

Technical support / Re: Only reports I see are charts
« on: December 31, 2017, 02:00:44 PM »
It sounds like you’re missing the files in your report directory.  If you send an email to WildMan@ExactChange.Info, I can send you the missing files.

Technical support / Re: Newbie's First Collection
« on: December 17, 2017, 02:19:23 PM »
So is it not related to the Populate process?  I’m a bit confused there.  If you’re available, let’s chat via phone; it’s so much more expeditious than writing back and forth.  Though it’s Sunday, I’m available all day at (707)987-4499 if you’d like.

Technical support / Re: Newbie's First Collection
« on: December 17, 2017, 01:30:47 PM »

It’s really not a question of you having done something wrong there; I believe you may have uncovered something.  After reading your post I went and tried this out.  I was having trouble getting it to do this but then I discovered that if you populate a large series (such as Wheat Cents) and then immediately populate a smaller series (such as Shield Cents) without doing anything in-between, it’ll produce this error message.  Does that sound like the scenario you’re running into?  That situation has been correctly and will be posted later today (I will send you an email when it’s posted).

As for viewing all coins at once, the report page will show you any information you want about any group of coins and you can view that in the on-screen preview.  The “Prices” and “Series” tabs only show coins from the currently selected series because that’s how the program knows what type of coin you’re entering or what type of prices to show.  To show different types of coins on either of those tabs would require an additional column to designate what type of coin each entry is, and when you add an entry, the program would have to ask you what type of coin you’re adding (which is really the whole point of the series editor and would therefore be a bit redundant).

Technical support / Re: Newbie's First Collection
« on: December 16, 2017, 12:34:53 PM »
You can click on the “Series” tab to select a new series at any time.  Your message doesn’t really indicate what kind of trouble you’re having but I’d be happy to walk you through it if you’d like.  We’re in the office all day today and available at (707)987-4499.

Technical support / Re: Exact Change for OSX High Sierra
« on: December 15, 2017, 11:24:21 AM »
It's available now; Exact Change users can send us an email with your name and we'll send you a link.  We'll have the updated demo posted shortly.

Technical support / Re: Modifying Reports
« on: December 12, 2017, 01:58:39 PM »
I just sent you a link to download the High Sierra compatible update; it should be in your inbox now.

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