Below are answers to some of the more common questions regarding Exact
Change. If you don't see an answer to your question here, please email us
Using Exact Change
Using the Report press
Using the Wallpaper Press
70,000 images? Did you just scan images from
a book or something?
None of the images were scanned from a book, they're all scanned
directly from the coins and paper money.
| If I purchase a digital download
and my drive fails at some point (or if I lost my DVD), will I have to
purchase a new copy of the program?
No. A drive failure should never negate any valid software license; we
would simply look your information up in our database and send you the
files you need. This happens to all of us at some point and we
work to help you get back up and running quickly and at no charge.
| Will I have to buy upgrades and
No, there is no charge for updates which can be easily installed via
Exact Change's "Live update" feature. There are no annual fees, no
additional costs, period.
I don't know if my Windows
is a 32-bit or 64-bit version, so how can I tell which version of Exact
Change I should install?
When you install Exact Change from the DVD, it will automatically detect
weather you have a 32-bit or 64-bit operating system and install the
appropriate software. The digital download option provides links
to either version of Exact Change. If you're unsure which version
to install, the 32-bit version will work on either. However, you
can find out what version of Windows you have by right-clicking on
"Computer" and selecting properties from the menu that pops up (a window
will then appear which tells you all about your version of Windows).
Another easy way to tell is to look at the root directory of your hard
drive. If you have bot a "Program Files" directory and a "Program
Files (x86) directory, then you have a 64-bit version of Windows.
I put the Exact Change disk in my CD drive, but my computer doesn't acknowledge
that the disk is inserted.
||Exact Change is distributed on a DVD, not a CD. If your computer doesn't
recognize the Exact Change disk, please make sure that it is inserted in a DVD
switched from a Mac to a PC or visa versa. Do I need to buy a new copy since I
The Windows and Macintosh editions, while file compatible, are different
products. A license pertains to one or the other.
I upgraded from 32-bit Windows to 64-bit Windows. Do I need to buy
a new copy since I upgraded my computer?
No. People change machines all the time and we don't charge you for a
license when you already have one. We do not have any charges
beyond the initial software purchase, period.
can't tell if a digit in the DVD license code is the number one or the letter
"I", the number zero or the letter "O".
||The Exact Change license code, which is required during installation, is
entirely numeric. There are no letters in it.
Using Exact Change
installed many countries when I installed Exact Change, but when I start a new
collection, it doesn't include those countries.
||When you start a new collection, Exact Change defaults to including only
coins from your own country. For example, if you're in the United
States, it will include U.S. coinage. You can add any countries you
wish by clicking the "Add Counties" option in the
"File" menu. You may
have many collections at one time, and some collection may include countries
that other collections do not.
| My friend
uses Exact Change on his Macintosh and I use Windows. Can I
convert my data file so that he can view it on his computer?
||The Windows an Macintosh editions of
Exact Change are file compatible; there's no conversion necessary.
Just save your collection file to a flash drive or attach it to an email
and send it to your friend.
inadvertently set Exact Change to display Spanish, now I can't find my way
through the menus to set it back to English.
||There is an easy key sequence to resolve this. Hold down the Control
(Ctrl), Alternate (Alt), and Shift keys at the same time. While holding
down these three keys, press the "E" key to switch to English. You can
switch to any language by holding down these three keys and pressing the first
letter of the language you want:
| I collect
some weird coin type that Exact Change doesn't list. Can I add these
||Though Exact Change comes with structures for just about any
country in the world, there may be instances where you want to add your own
types of coins or tokens. Just right-click in the series editor to add a new folder for a country,
denomination, coin type or what ever. The new types you add are treated by
Exact Change just like the predefined coin types.
| Do I need to
have the DVD inserted when I use the program?
||No, after installation the DVD is not
| The Arab date
converter or Hebrew date converter sometimes translates a date that is a year
higher or lower than I expected.
||Because January 1st is not recognized as the start of a new year is these
regions, there is a period at the beginning and end of each year where the calendar
will be shifted by one year. For example the Jewish new year begins with
Rashashana, an autumn festival. Therefore, Israeli coins minted very late
in the year would fall after the Jewish new year and prior to January 1st.
For the most part this is purely academic, the date listed in the Exact Change
price list will match the date on the coin. The one exception is Arab coins
minted at the beginning or end of the year that display the date according to
both the Arab and Christian era calendars.
converting dates on Iranian and Afghan coins, the date converter comes up
with dates that are way off.
||Coins of Iran and Afghanistan are dated according to the S.H. or M.S. era rather
than the A.H. era. Try changing this on the drop-down box in the Arab date
converter and you should get a date that falls within the mintage period for the
coin you're working in.
Using the Report press
I created a
custom report, but I don't see it listed on the reports page in Exact Change.
||Exact Change creates a list of available reports at the time the program is
started. If you use the Report Press while Exact Change is running in the
background, the report will not be listed in Exact Change until the next time
the program is started. The list of available reports is pulled from the
reports folder in the directory where you installed Exact Change. If you
create a custom report, it should be saved in that reports folder.
Using the Wallpaper Press
of a photomural can I create with the Exact Change Wallpaper press?
||The wallpaper press creates a photomural by printing one coin image for each
pixel in the mural image. Each pixel can be as large as a sheet of paper.
That is, you could print one coin image per sheet. Therefore, a coin image
that is 4000 by 4000 pixels could theoretically be printed so large that it
would be more than a mile long on each side. While that's a bit extreme,
the wallpaper press can create a photomural that will cover any wall you may
| How does
the Wallpaper Press determine what images to randomly select?
||The Wallpaper Press randomly selects images from the FOLDER IMAGES directory, a
directory inside of the directory where Exact Change was installed. If you
installed only U.S. coinage when installing Exact Change, then all of the images
randomly selected by the Wallpaper Press will be of U.S. coinage. If you
didn't install all the image files when you installed Exact Change, but would
like draw from the 16,000 images on the DVD, then you can run the Wallpaper
Press from the DVD and it will pull any of the images on the DVD.
| Does the
wallpaper press include maps and photos in the photomural when random images are
||The wallpaper press will skip over any image file which has a name ending in MAP
or PHOTO such as CROATIA.MAP.JPG. This assures that the images randomly
selected to represent each dot in the photomural will actually be a coin image;
a photograph would stand out oddly.